How does Virtual PBX tend to be helpful for VoIP business?

Sales are one of the main ways through which businesses can stay in touch with their customers. Most of the businesses have over the years been trying to implement ways that can eventually help them give a boost to their sales. Well, ever since the technology evolved the coming in of VoIP has only contributed towards enhancing the sales.


Since communication has an important role to play in businesses, it is necessary to give up on all the outdated modes of communication. Most of the businesses each day are implementing new techniques and strategies to enhance the customer experience. A better experience would eventually lead to higher customer satisfaction and a better business. Most of the businesses in today’s generation and implementing VoIP into their systems for enhanced benefits.


Is virtual PBX common in the industry?

What used to be an odd concept earlier, eventually turned out to be a more common thing. The use of virtual PBX for communication across the vast channels of shopping businesses has taken over eventually resulting in better business.


Although big businesses are implementing it, the smaller ones are still unaware of the benefits. Still, they prefer the traditional method to the advanced one. But the existence of such an advanced service is bringing about a boost to all. Therefore, it is necessary to be careful with it and use it in the right way.


Virtual PBX and Market

The VoIP has taken over almost all aspects of the market. Back in 2015, the virtual PBX market ranked up to $85.9billion. It is expected that in the coming years, the virtual PBX market would go for more than $100billion and still keep growing.


The market is expanding each day and with it, the needs of the businesses are growing. One of the main reasons why the marketplace has grown at such a rapid rate is due to the coming in of technological advancement and better demand of services. VoIP is spreading at a wide scale in the Asia Pacific circle for its business sector. Since the region has a more advanced and modern structure, the businesses are improving each day.


How is virtual PBX transforming the sales market?

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Ever since virtual PBX came over, the sales market has advanced at a rapid rate. The bottom line is the requirement of VoIP to provide high-quality service and reliable phone system. With a favourable internet connection, it is possible for the business to reach any point of the world without any effort.


Some of the prominent ways in which virtual PBX has contributed towards enhancing the market includes the following


Flexible phone system prevents missed opportunities

The traditional phone system requires the employees to be there on their desks all the time to receive the calls. However, this is not always possible. It is for this reason that the voicemails were introduced. Despite the introduction of voicemails, there hasn’t been much significant progress because the number of calls that were missed is eventually recorded in the voicemail. It has been found that most of the missed calls do not get a reply. This, however, can be extremely dangerous for your business.


Nonetheless, in certain cases, the risk of missed business calls can eventually be implied. Most of the businesses are including virtual PBX into their system to ensure that no employees miss their calls. The virtual PBX is extremely smart to track the availability of agents and then transfer the call to the most eligible one. Moreover, managing calls through programs have become pretty easy as well. If the sales department isn’t available, the call is forwarded to others.


Virtual PBX also enables the employees to pick up calls while they are away from their desks. Nonetheless, missed calls can happen despite the virtual PBX. However, you shouldn’t get disappointed in such an aspect and work for it accordingly. The call tracking and reporting of the employees ease a lot of process for the virtual PBX providers thereby contributing towards enhanced responsiveness.


Personalised messages

If you are new to the field of virtual PBX and businesses know that there are a lot of things to know. Most of the successful salespeople are the ones who are in personal touch with their customers. In this digital world, personalization can play an important role in boosting the entire impact. Moreover, sending a personalised message to your client can help in improving the business.


The personalised messaging feature can eventually be bestowed on you by the virtual PBX providers. You can eventually send messages and notes to your customers even when you don’t have money. You should always customise the messages depending on the mood and requirement of the customer. This will be one of the best ways to build a relationship with the clients. Nonetheless, customer engagement aspects are changing today and most of it is due to virtual PBX.


It brings collaboration

Business flexibility and data centralisation have improved a lot since the past few years. This has further contributed to boosting your communication and collaboration with other team members. The innate nobility of virtual PBX is mostly responsible for boosting team communication.


The flexibility of VoIP and the reliance on the internet than an infrastructure has contributed towards the rising popularity. It is further being helpful for the on-boarding and off-boarding. Based on the requirement, the sales team can eventually grow and become fully functional. This further boost up cooperative team environment as well.


If the business space has VoIP enabled workplace the employees wouldn’t need to stick to one place to get the work done. They can even choose to switch places and boost team members who aren’t being able to work. This change of space and environment can be manipulative thereby boosting the entire business.


Highlight benefits and not only features

As the business provided it is necessary to understand the importance of benefits and features. Most of the businesses have often been a failure in creating sales because they were focusing on explaining features to the audience and not the business. The customer already knows about the feature which is why he is here. As a result, you should work towards explaining the benefits they will get. This will eventually more profit in most aspects.


If you are highlighting the features, as a business you should ensure to explain what are the benefits of it. You should explain subtly so that not only will you get the desired profit but also conversion and a new customer.


Reporting and quality assurance

The key to ranking high in the sales department is maintaining performance reporting. Almost all the members of the sales team can work with it. VoIP has. A wide range of benefits to offer on analytics ranging from missed call rates, call time, the team performance and improve KPI.


The managers over time have been using dashboards to keep a check on how the businesses have been functioning. It is natural for the most relevant option to make its appearance. The virtual PBX also contributes towards improving quality assurance and sales training.


Most of the businesses these days are implementing virtual PBX into their system to bring about a boost. You should make sure to follow a proper strategy so that you can work with your business accordingly.


Should you move your business telecommunication system to cloud?

The business telephony system has an important role to play for the business. Therefore, it is extremely necessary to choose a system that can last long and properly. Most of the businesses today are shifting from the traditional method to the cloud for enhancing the security of the businesses. The innovative technology has eventually taken up to the business phone sector as well.


In the past few years, the introduction of virtual PBX saw some rapid changes. This however brought a huge change to the businesses and different industries. Since communication always had an important role to play in the businesses, it became extremely necessary for them to choose essentials that can help towards easing the business. Every sector has eventually been dominated by the business telephony system such as the automobile, publishing, taxi and everything. The emergency telephony system contributed towards easing things?

Why a business phone system?

One of the most complicated questions was why does a business telephony system matter? Over the years, the office communication system with its rapid changes has grown to an extreme level. The basic function of the business telephone system has been to ensure proper communication between two people. With so many changes to today, the shift eventually focused on the cables to cloud.


What are the myths related to virtual PBX?

Although moving to cloud PBX has proven to be major benefits, some businesses still refrain from getting the service into the business. Virtual PBX has contributed to the introduction of system but the businesses are still very hesitant because of the following reasons


Moving to cloud lowers the quality of service

This is one of the basic myths that everyone has regarding cloud telephony system. It is believed that switching from traditional to the cloud will bring about severe disruptions in communication. Nonetheless, it is not so. Switching from cables to cloud can only ensure better services. Moreover, it provides Dolby quality for conference calling as well.


No requirement of IT staff

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While this is to be one of the most believed myths, it shouldn’t mean. Often people believe that switching from cables to the cloud will require no manual effort and hence there shouldn’t be any requirement of the IT staff. IT staff has an important role to play in each business and bring about policy modifications. The introduction of virtual PBX in the business can only contribute to freeing the IT staff from menial tasks. But it in any case won’t free you from strategic planning. Hence, it will be very much required in the long run.


No safety

Safety has always been a major concern for the people ever since the introduction of their online services. Nonetheless, with virtual PBX you can be completely assured of the safety for there is state-of-the-art firewalls and configured networks aimed at providing easy and comfortable solutions. These eventually protect the system from the chances of possible threats. Moreover, if you have migrated all your data to the cloud system, you can be assured of security from natural disasters and outages.


Limited features and technology

While this is one of the most circulated myths about virtual PBX, it is one of the most untrue ones. Companies believe that joining in with virtual PBX can only contribute towards providing limited features and technologies. However, it is not. Virtual PBX can provide an array of solutions and with each software upgrade, a new feature will be introduced. Therefore, there is no way through which you can stay limited to a particular technology or feature. Virtual PBX stays updated with the needs of time and contributes towards bringing in changes as per the customer requirements.


Why should you switch?

Although traditional phone systems have been in the prominence for a long time, small changes can only contribute towards bringing better changes. It is necessary to determine that you work thoroughly in the long run. There are several reasons why you should give up on the traditional cable phones and switch to cloud-based virtual PBX


Minimal capital expenditure

If you are still sticking to the traditional phone, know that it comes with an upfront price tags. For implementing the traditional phone system into your business, you need to spend money on getting a physical phone. You will also need to spend on other factors such as servers, phones, network upgrades and implementation. While these may sound normal, it can eventually be expensive in the long run. Comparatively, cloud-based virtual PBX isn’t this demanding. If you have a business phone at your premises, getting just the kit will be enough to implement the IP phone. You wouldn’t need to spend excessive capital with virtual PBX.


Hidden charges

Most people aren’t aware of the hidden charges with the intra and interstate long distance calls in case of cloud providers. If you are using a traditional phone system you will be charged differently for different calls you make. This can however prove to be expensive. Nonetheless, this isn’t the case with cloud PBX. To analyse your charges, you can consider taking a look at the past annual bill. Cost of technician, movement and all other aspects need to be paid with traditional phone system. Thus, these only increase the overall price.


Life expectancy

Every business phone system has a particular life expectancy and needs to be changed after a certain period of time. While this may sound effective, it actually proves more expenditure. If you are confused about whether or not you should get the cloud-based phone, you need to check the installation date of the phone. Generally, the phone systems can last for 3-5 years. If your traditional business phone system is nearing the expiration date, it is better to give up on them and get a cloud-based virtual PBX system.


Better use of company resources

If you are using a traditional phone system, you will need two different lines for setting up communication, one for data and one for voice. While this may sound convenient, it can prove to be expensive. Nonetheless, having a virtual phone system will require you to switch it to a single network rather than sticking to one. If the communication is consolidated into one line, you will be able to maintain backup and increase bandwidth. Combining data and voice together can further help to enhance the quality of calls. This can be a major boost to connection.



Compared to the traditional phone systems, virtual PBX is extremely reliable. Since the customers try to contact you via different mediums, it becomes extremely difficult to handle them through the on-premise solution which eventually leads to the single-point failure. Until the points are fixed no call would be answered. Unanswered calls can be a major threat to the businesses thereby increasing the risk of lower customer satisfaction. However, this is not the case with virtual PBX. If one data centre is interrupted, call will eventually transferred from one medium to another.



While traditional phones have very limited features, the virtual PBX systems seem to have a lot of features. If you want additional features in traditional phone systems you will need to provide a specific hardware component and configuration. However, having a virtual PBX system will ensure that you get access to all features such as auto attendants, dial plans, conference bridges, voicemails and more.


If you have been considering moving your phone system from traditional to the cloud, you definitely should for it can be a major boost to your business. Being a little care will eventually be helpful in the long run.


How are communication trends changing with virtual PBX?

Communication trends have observed a great boost over the past few years. Ever since virtual PBX came into being, communication has changed rapidly. Communication has become industry-specific and robust. This boost in communication is proving to be fruitful for the business and less maintenance is required for a major boost in the business. This ensures better connectivity.


The cloud technology has been playing an important role in boosting the communication procedure. However, a good internet connection is required for boosting proper connection. If you have been trying to implement cloud technology, it is necessary that you take the proper business. The rampant technology has been contributing to better business adoption.


With the evolving time, communication trend is changing as well. Every day something new is coming up in the market for providing better results. Some of the prominent trends that will contribute to change the scenario of communication include the following


On the Move Communication

Manual labour was extremely important in the past few years but it is not necessary to maintain the same in the recent time. There is no necessity to stick to the desktop for boosting communication. This is all due to the introduction of virtual PBX. Virtual PBX has helped to bring about the anatomy of the device and maintaining the compatibility. This has been contributing to making communication easy and successful with the proper execution.


A call initiated through virtual PBX requires proper internet connectivity. This can be accessed through any platform. Moreover the presence of the internet in between can contribute towards making a lot of things easy. The advent of virtual PBX has eventually taken communication to a different level.


The people no longer need to be worried about the borders for making calls. The presence of the internet and virtual PBX can eventually help to stay connected with the safer side of the server. Moreover, data analytics can eventually help towards enhancing the overall business.

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Unified Communication

Unified Communication is one of the most popular modes or trend of virtual PBX. The unified Communication system is helping the IT sectors to get rid of capital spending, because it contains all the modes of communication in one platform itself. Through one platform, employees can stay connected to each other because of the unified communication procedure.


Moreover, unified communication has also ensured that one can easily scale up and scale down the business as per the requirements. There are several options for expenditure in the business. One of the main benefits of unified communication is that it helps to boost productivity thereby proving to be effective for the organizations.


Many large businesses these days are adopting the unified communication procedure mostly due to productivity. The organizations that have laid down the foundation for the unified communication in their virtual PBX system are noticing a boost in their profits as well. Once you have unified communication implemented in the business, you will no longer need to be worried about the laptop and desktops. This is usually because most of the business will be carried out through the mobile itself.


Introduction to artificial intelligence

Over the years, artificial intelligence has taken over a significant market rate. It seems that artificial intelligence was based up by the market for boosting the business. The artificial intelligence eventually contributes towards influencing communication technology. The coming together of artificial intelligence and cloud-based call centres have helped to bring about a revolution in the industry.


Artificial intelligence is also challenging the traditional method of communication. Therefore, the trend of chatbots came into being. Most people began interacting for a better boost in the business. With the help of cloud-based communication or virtual PBX, customer support became extremely easy.


The advent of artificial intelligence has made the necessity of human labour minimum. Artificial intelligence and bots are coming together to interact with the customers for better business. Moreover, customers love chatbots over the general human assistance because to some extent they get the chance of self-service which is eventually appreciated by the businesses.


Artificial intelligence and bots provide general faster solutions to the businesses without any human intervention. However the call may be transferred to the human agents only in case of specific emergency or complicated situation.


Decentralisation of work culture

Communication has an important role in boosting up the entire business. With the coming in of virtual PBX, the work culture has eventually been decentralised that has helped businesses to grow. The decentralised form of working is making communication reaching to different levels. This is further giving way to collaborative functions.


One major benefit that happened due to decentralized work culture is that anyone can take part in a particular discussion from any part of the world as long as they have good internet communication. As a result, the business discussion becomes more wholesome and accessible for better business. Experts are playing an important role in solving the problems of the business through the decentralized form of work.


Due to this decentralized culture, experts can take part in any part of the world. This ensures that the media can solve any problem from any part of the world at a rapid rate with better internet connection.


Social Tools

Virtual PBX sector is becoming extremely flexible. It is much better than the traditional software for it can boost the entire business. Moreover, virtual PBX is compatible with different social media platforms. Most of the businesses are using social media tools such as live-chats and micro-blogging to communicate with their potential customers. Most customers these days are on social media. Hence, they expect businesses to stay active there as well.


The virtual PBX is going all social and playing an important role in data management. This allows better and easier updates so that they can improve by themselves. The improving trends are further being helpful in the long run. Moreover, the upgrade ensures that one is protected against the risk of virus attack.


Are there any challenges?

No doubt, virtual PBX is the new trend of the market and proving to be extremely helpful. But there are certain areas where virtual PBX is proving to be a challenge. Although virtual PBX is suitable for both big and small businesses, the smaller ones usually have a tough time. This is usually because the installation of virtual PBX requires you to maintain the flexibility, manageability and high cost. Due to the high cost, not every business can install virtual PBX into their system. Nonetheless, PBX still holds to be better than the on-premise business communication system.


The capital investment on virtual PBX is very much lower than that of the on-premises system. They can play an important role in boosting your entire business. The cost of ownership is high in an on-premise system.


A virtual PBX system has been contributing to bringing changes in the business communication system. The different costs of installation keep fluctuating over time based on the hard cost and soft cost. Rather than the upfront costs of virtual PBX system you no longer would need to be worried about the long-term costs for it is negligible.


Virtual PBX is widely accepted across different industries and is gaining extreme popularity. The digitization of the businesses has been helping in improving the overall experience. Most businesses are relying on virtual PBX since it is safe and helpful.


Virtual PBX: Transforming Small Business and Large Businesses

The advancement of technology has contributed to the increasing popularity of businesses. The improvement has been noticed not only by the big businesses but also by the small ones. Each sector has seen rapid development and being a little careful with it can be pretty careful in the long run.


Reports have suggested that most of the big businesses such as Apple, Dell, Google and more have seen rapid development in productivity. This is usually because of the availability of options. Well, if you’re thinking that virtual PBX has contributed only towards transforming the big business sectors, it has not. The small businesses reportedly have seen major development as well.


On average, annually the businesses can boost their productivity by 25%, but the rapid development in productivity for the big businesses has only happened due to the implementation of businesses. If you noticed the businesses, reports suggest that most of them are a fall in their productivity because of different time-wasting activities.


There are various minor activities which can be easily done with the technology. But in the previous years, manual labour was required to do these tasks. This however contributed towards the loss of productivity in the employees. However, being a little considerate about it can be helpful in the long run. Most businesses have developed with time and the inclusion of virtual PBX technology has only led to rising popularity.


Features contributing to large organisations

Large organisations are mostly dependant on the virtual PBX for carrying out most of their functions. However, there are certain aspects which have eventually grown with large organisations. Some of the prominent features of virtual PBX that has been helpful for large organisations include the following


Simplified Work Platform

The in-built tracking tool of virtual PBX helps you keep a check on the number of incoming calls. As a result, you get the opportunity to track your marketing campaigns as well.

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High-quality performance

No matter what system you install in your business, you will always expect it to drive your business performance. The performance can only be improved with employees engagement. It is necessary to note that even the smallest disruption or echo in your call can have a negative impact on your customer base. As a result, it is extremely necessary to choose a telecommunication system that has a stable network.


Neotel’s virtual PBX is not only effective but efficient as well, thereby helping to bring about changes. The right provider will ensure that you receive the best quality for proper functioning. You should always be looking for smooth communication so that it becomes easy for you to scale your business and offer proper integration into your system.


With the right telecommunication system, you can always enjoy a smooth communication and calling. The smart integration would ensure a faster and better charge for everything. Moreover, if you undergo any difficulty, it will be easily solved. Hence, make sure to keep a check with the problems for them to get solved easily on time.


Multiple site connection

With the virtual PBX system, you can stay connected with the different operating system around the globe. You can not only stay in touch with your internal partners but also with that of your external partners. The related extension of voicemail can contribute towards easing many things.


The virtual PBX also allows taking up calls on the mobiles thereby helping the people to work even when they are out of office. As a result, this feature has helped the large organisations to expand their employee base and employ people from remote working conditions as well.


The distance between the office and the employee can eventually be reduced with a phone connection and properly functioning internet connection. Therefore, one central employee can easily stay in touch with remote employees. A little consideration with how to implement in the real-life business can be a little problematic but it is totally worth it.


Is virtual PBX helpful for small businesses? 

While virtual PBX has played its part in improving the popularity of large business organizations, it has essentially contributed to the small businesses as well.


It is necessary to note that the in daunting features or virtual PBX is sure to help your business upgrade irrespective of the size. The cloud-based PBX’s inclusion in your system can be helpful for you in the long run. Some of the prominent ways through which virtual PBX has been helping the small businesses include the following


The constant presence of an auto-receptionist

Customers can have a query at any point of time and hence they expect your business to serve the right purpose to them. Well, if you have been in one of those situations, you already are aware of how complicated things can get. The absence of someone to answer their calls may leave them to disappoint them and they may never want to work with you.


The virtual PBX allows the constant presence of an auto-receptionist to ensure that all the basic functions are carried out. However it is only during the complicated issues that the call is transferred to an expert. The auto-receptionist of virtual PBX needs to be trained thoroughly so that it can carry out all the basic functions.


Call forwarding

Often customers who want to purchase products from you are made to stay on hold. If this happens with the customer for too long, they are sure to leave and never return. As a result, you will lose a customer which will hurt your business.


In the case of a customer, every call matters and each second is important. If the customer calls you and does not get a proper response, it is sure for you to lose your business reputation. Virtual PBX ensures proper call forwarding of the customer to the available agent. This helps to reduce the waiting time for your customers.


If the customer is made to wait for more than 30 seconds, the call will eventually be transferred to another available agent. The virtual PBX system will however notify the customer about call transfer. But, it no agent is present at the time, the call will be transferred back to you. As an agent, you also get the flexibility to set after hours.


Personalised calling

The phone number has a direct impact on your customer. With the virtual PBX connection, you will get access to unlimited toll-free numbers which can eventually be helpful for you in the long run. The toll-free numbers will inform your customers about the legal and reliability of the brand.


It is extremely necessary to receive voicemails and respond to your clients effectively. While you may feel this is not possible, it is with the right PBX system you will be able to solve even the most complex problems. With a virtual PBX system implemented in your system, you can personalise holding.