Feedback is a very important factor for any company, because thanks to the opinion of their customers and / or users can know how their business or platform evolves, where to direct and focus this and which services should be enhanced and when. We create survey systems and execute campaigns to know the satisfaction of customers with a product or service, so that we can turn that data into useful information for the company.
In addition to achieving the much-prized goal of feedback from a customer on certain products, services or brands, provides valuable information for prospecting campaigns, among others.
A practical case of using Neotel’s Robot Call is when a company needs to give a punctual message to a list of clients, so it passes the database with the same to the Robot Call, records the corresponding message, and the system begins to call all clients simultaneously. As explained above, if necessary there is the option for interaction with the customer, in the sense that he is asked something where a response is required via his telephone keypad, (pressing a key), and the Robot Call system connects the call with an available agent who will deal directly with the customer.
Call Center Tools – Robot Call
The Robot Call executes its task in the following way: it makes a quantity of massive and simultaneous calls so that these reproduce a voice message that previously has been recorded and even giving the option to the client that is called to press some option of its telephone keyboard for, for example, that it is transferred (or not) with a commercial agent.
Neotel’s Robot Call has a main functionality which consists of distributing messages to a list of clients in an agile, economic and efficient way.