The business telephony system has an important role to play for the business. Therefore, it is extremely necessary to choose a system that can last long and properly. Most of the businesses today are shifting from the traditional method to the cloud for enhancing the security of the businesses. The innovative technology has eventually taken up to the business phone sector as well.
In the past few years, the introduction of virtual PBX saw some rapid changes. This however brought a huge change to the businesses and different industries. Since communication always had an important role to play in the businesses, it became extremely necessary for them to choose essentials that can help towards easing the business. Every sector has eventually been dominated by the business telephony system such as the automobile, publishing, taxi and everything. The emergency telephony system contributed towards easing things?
Why a business phone system?
One of the most complicated questions was why does a business telephony system matter? Over the years, the office communication system with its rapid changes has grown to an extreme level. The basic function of the business telephone system has been to ensure proper communication between two people. With so many changes to today, the shift eventually focused on the cables to cloud.
What are the myths related to virtual PBX?
Although moving to cloud PBX has proven to be major benefits, some businesses still refrain from getting the service into the business. Virtual PBX has contributed to the introduction of system but the businesses are still very hesitant because of the following reasons
Moving to cloud lowers the quality of service
This is one of the basic myths that everyone has regarding cloud telephony system. It is believed that switching from traditional to the cloud will bring about severe disruptions in communication. Nonetheless, it is not so. Switching from cables to cloud can only ensure better services. Moreover, it provides Dolby quality for conference calling as well.
No requirement of IT staff
While this is to be one of the most believed myths, it shouldn’t mean. Often people believe that switching from cables to the cloud will require no manual effort and hence there shouldn’t be any requirement of the IT staff. IT staff has an important role to play in each business and bring about policy modifications. The introduction of virtual PBX in the business can only contribute to freeing the IT staff from menial tasks. But it in any case won’t free you from strategic planning. Hence, it will be very much required in the long run.
Safety has always been a major concern for the people ever since the introduction of their online services. Nonetheless, with virtual PBX you can be completely assured of the safety for there is state-of-the-art firewalls and configured networks aimed at providing easy and comfortable solutions. These eventually protect the system from the chances of possible threats. Moreover, if you have migrated all your data to the cloud system, you can be assured of security from natural disasters and outages.
Limited features and technology
While this is one of the most circulated myths about virtual PBX, it is one of the most untrue ones. Companies believe that joining in with virtual PBX can only contribute towards providing limited features and technologies. However, it is not. Virtual PBX can provide an array of solutions and with each software upgrade, a new feature will be introduced. Therefore, there is no way through which you can stay limited to a particular technology or feature. Virtual PBX stays updated with the needs of time and contributes towards bringing in changes as per the customer requirements.
Why should you switch?
Although traditional phone systems have been in the prominence for a long time, small changes can only contribute towards bringing better changes. It is necessary to determine that you work thoroughly in the long run. There are several reasons why you should give up on the traditional cable phones and switch to cloud-based virtual PBX
Minimal capital expenditure
If you are still sticking to the traditional phone, know that it comes with an upfront price tags. For implementing the traditional phone system into your business, you need to spend money on getting a physical phone. You will also need to spend on other factors such as servers, phones, network upgrades and implementation. While these may sound normal, it can eventually be expensive in the long run. Comparatively, cloud-based virtual PBX isn’t this demanding. If you have a business phone at your premises, getting just the kit will be enough to implement the IP phone. You wouldn’t need to spend excessive capital with virtual PBX.
Most people aren’t aware of the hidden charges with the intra and interstate long distance calls in case of cloud providers. If you are using a traditional phone system you will be charged differently for different calls you make. This can however prove to be expensive. Nonetheless, this isn’t the case with cloud PBX. To analyse your charges, you can consider taking a look at the past annual bill. Cost of technician, movement and all other aspects need to be paid with traditional phone system. Thus, these only increase the overall price.
Every business phone system has a particular life expectancy and needs to be changed after a certain period of time. While this may sound effective, it actually proves more expenditure. If you are confused about whether or not you should get the cloud-based phone, you need to check the installation date of the phone. Generally, the phone systems can last for 3-5 years. If your traditional business phone system is nearing the expiration date, it is better to give up on them and get a cloud-based virtual PBX system.
Better use of company resources
If you are using a traditional phone system, you will need two different lines for setting up communication, one for data and one for voice. While this may sound convenient, it can prove to be expensive. Nonetheless, having a virtual phone system will require you to switch it to a single network rather than sticking to one. If the communication is consolidated into one line, you will be able to maintain backup and increase bandwidth. Combining data and voice together can further help to enhance the quality of calls. This can be a major boost to connection.
Compared to the traditional phone systems, virtual PBX is extremely reliable. Since the customers try to contact you via different mediums, it becomes extremely difficult to handle them through the on-premise solution which eventually leads to the single-point failure. Until the points are fixed no call would be answered. Unanswered calls can be a major threat to the businesses thereby increasing the risk of lower customer satisfaction. However, this is not the case with virtual PBX. If one data centre is interrupted, call will eventually transferred from one medium to another.
While traditional phones have very limited features, the virtual PBX systems seem to have a lot of features. If you want additional features in traditional phone systems you will need to provide a specific hardware component and configuration. However, having a virtual PBX system will ensure that you get access to all features such as auto attendants, dial plans, conference bridges, voicemails and more.
If you have been considering moving your phone system from traditional to the cloud, you definitely should for it can be a major boost to your business. Being a little care will eventually be helpful in the long run.