PBX: Everything you need to know about it

Business phones have transformed a lot as compared to the past generation. The phone is entirely dedicated to business purposes and has several benefits to serve. It is often referred to as the PBX system. As compared to the previous generation phones, the business phones have seen a rapid development.


PBX has become an essential device for both small and big businesses. If you are a customer who has called any business to confirm your requirement, you may often hear a system asking you to press 1 or not. This is known as virtual PBX. This system has proven to be extremely beneficial for businesses. Most businesses these days have implemented virtual PBX into their system, to enhance the service.


What is PBX?

PBX system refers to Private Branch Exchange. It is an efficient business phone which is meant to route calls, connect different callers and share different lines. While PBX is mostly beneficial for all, the virtual PBX is entirely designed for the call center businesses. The virtual PBX system is can be helpful for storing all the information since it is cloud-based. As a result, all your data will be secure.


The PBX system consists of trunks such as station, line and phones. One major benefit of PBX is that it is extremely easy to use, fast setup and is considerably less expensive. These are meant for both external and internal call volumes.


PBX systems have evolved a lot since the previous generations. There are usually three types of PBX system like switchboard, IP (Internet Protocol) and automatic. The PBX is also often referred to as “Unified Communications” and is one of the most efficient systems. The technology has continuously evolved as compared to the previous generations and bringing a boost to the entire business.

Why include PBX in your business? 

Virtual PBX has played an important role in boosting businesses in today’s generation. If you have not yet included PBX into your business, it is time that you should do so. Some of the most prominent benefits of virtual PBX in your business include that of cost-effective, time-effective and enhanced features for boosting business.


Most businesses in today’s generation has been including this system in their business. Since PBX has undergone a transformation, it is necessary to understand that for a business to run effectively, you need to choose the most advanced system. Virtual PBX in different scenarios can play different roles. One of the major advantages is that it can store the data of your customers. Thus, you will eventually know that the updated version provides excessive features.


If you want to choose PBX for your business, you will need to take into consideration a lot of things.


Questions to ask before choosing PBX

virtual pbx

Virtual PBX is a cloud-based system which is extremely affordable. Although setup is easy, you may need some time to be familiar with the working of virtual PBX. Nonetheless, you need to be entirely familiar with the working and goals for better profits. Some of the important questions to ask before choosing the virtual PBX system include the following:


Does it contain all the features? 

The initial question you should ask the provider is whether the virtual PBX system contains all the required features. Neotel provides a wide range of features in the virtual PBX. You should make a list of important features. However, you need to consider all the features that will be helpful for you in the future as well.


Virtual PBX will be beneficial for you if your employees have been working from home or other locations. It is necessary that you choose the right package from the beginning so that it can be helpful for you in the long run. Moreover, it will further be helpful if you want to expand the PBX services in the long run. As a result, you need to check the coming soon features.


Can I change various lines?

The virtual PBX provides you the flexibility to add and reduce lines. As a result, you will be able to keep a check of the number of users as well. But, before you purchase the virtual PBX you need to check if the service provider offers flexibility of adding and reducing lines. Moreover, you also need to ensure that there aren’t any hidden charges.


You should think about the long-term benefits than short-term ones for better benefits. Based on your minimum commitment the operator should add and decrease lines. Virtual PBX can be helpful for you in the seasonal business. Moreover, you should also have the ability to modify your services through any online portal system and make changes in the call support.


What are the startup costs apart from equipment and setup? 

Most service providers in today’s time try to introduce certain hidden charges apart from the fees. Apart from that, you should also check if the virtual PBX has extra benefits. Before offering you the service, most service providers prefer doing a network analysis. This analysis or site survey is extremely helpful in the long run.


The site analysis acts as a stepping stone for the service provider to determine the working of the system and preparing a network plan. Excellent communication with virtual PBX is extremely swift for it allows you the option of adding conferencing and faxing files, hunt groups, phone numbers, call queues and more.


Most people prefer checking the analysis before paying for the service provider. If you are looking for an efficient PBX system, you should prefer carrying out thorough research and checking with the provider about the startup costs.


What are the international costs? What are the daily costs for the services acquired? 

Whenever you are choosing the virtual PBX system, you need to consider a lot of things such as monthly connection fees, service fees and per-minute charges. The providers usually has every information about this aspect. As a result, you should prefer doing your research and how it works.


Apart from the toll-free service, the international calls are charged on a monthly basis. As a result, before choosing the service, you should look out for the potential charges and analyse all the bills. Therefore, doing research about the charges will help you determine that you are not overcharged for the particular service.


Do I need extra lines if my workers are working at a remote destination? 

The telephony system is of various types and consists of all necessary equipment. These firm an important equipment of the virtual PBX system. Whenever you are choosing the system, you need to ensure that you get from experts. Moreover, you can also prefer getting certain components from particular order too.


Some of the prominent aspects that you should be getting with the system include IP Gateways, Analog Telephone Adapters (ATAs) and more. This can be extremely beneficial for connecting different systems as well. Therefore, if you have employees working in remote destination, you need to ensure that you work with a wide range of providers for better services. Moreover, you need to check for the additional costs as well on a monthly basis.


Whenever choosing a virtual PBX system, you need to ensure that you are getting a sufficient amount of services. You need to stay in touch with the provider regular to avoid any inconvenience.


Why should you choose virtual PBX over traditional PBX?

The internet has seen a massive development in the past few years. It is for this reason that so many things are brought in the attention. One of the most effective sectors is the call center sector aimed at providing the best service to the clients. Different parameters have helped in the development such as introduction of PBX and more.


Gone are the days when one needed to stuck in front of the phone from a particular office. The live operator used to handle the calls and connect them manually. This was however very tiresome for the people. If you check the images from older times, you would be surprised to see how different plugs and lines were connected to each other only for a better understanding. But were they really helpful? Well, the designed line was made for specific ports, and if the right port wasn’t selected, this led to severe mismatch.



The switchboard further caused severe problems which is why people are now discarding. The manual or traditional procedure required you to be connected to it throughout. This is not only time-consuming but extremely expensive as well.


The focus of businesses is shifting each day, and hence, the modern-day businesses are discarding the older procedures. Earlier there used to be multiple cellular lines confusing all. However, with the coming in of modern times, this confusion has been solved as well because of the introduction of Private branch exchange or PBX.


Unlike the traditional method of calling, PBX does not require any receptionist or live call operator. However, the receptionist may be available in certain cases to ensure that the call is transferred manually to the required department. But one eternal question that remains is virtual PBX better than the traditional one?


Is virtual PBX better than the traditional one?

Virtual PBX has played an important role in boosting businesses in today’s generation. Comparatively, your business can earn a lot more with virtual PBX than the general traditional PBX. There are several benefits of virtual PBX over the traditional ones.

If you have a virtual PBX incorporated in your system, you will have better control over the system. This is usually because you will have complete control over the phone lines and extensions.


Virtual PBX is mostly suited for businesses that operate in several locations. Therefore, if your business has no particular headquarters location or most of your employees are freelancers working from different locations, you can always get through with it. Apart from that, the PBX system would be the most suitable for your business if you have been traveling a lot due to business purposes. With the virtual PBX system everyone’s phone would be implemented under one system allowing everyone to stay connected.


Virtual PBX can ensure proper flexibility for your work for you will easily be able to add and remove extensions without getting involved in servicing PBX. This is, however, not possible with a traditional phone system. Small disturbances in the network can lead to your entire call being cancelled. However, this is not so with virtual PBX. The wires lead to the traditional system being complicated and eventually bigger problems.


The virtual PBX is an online system which will ensure that no call goes unanswered due to any disruptions. Therefore, you can be sure that all the questions and queries of the customers are easily solved. Most of the businesses in today’s generation have this virtual PBX system installed in their business. Moreover, they act as a backup to protect your system from any damage.

virtual pbx

Compared to the traditional PBX methods, the virtual PBX is very affordable for different reasons. As per the estimation of expert analysts, the price of setting up virtual PBX is 70% less than the traditional PBX.


How is virtual PBX better than Traditional PBX?

Well, there are several reasons why you would want to choose a virtual PBX over the traditional ones. Some of the most prominent ones include the following:


Easy to install

Can be installed in different locations

The connection can be easily added and remove

Extensive features, better than traditional PBX


As long as you have an internet-based system in your business spot or from wherever you are working, you will be able to operate the system. This can, however, be a major boost to your system.


Who can use Virtual PBX?

Although anyone can use Virtual PBX, the system has been specifically designed to meet certain requirements of the customers. This usually includes the following:



Virtual PBX phone systems are the most suitable ones for startup businesses or the ones that need initial low upfront costs. With this system, you can easily move from one location to another and install the system properly for removing and adding is very easy.


Multiple locations

If you have different locations meant for operating your business, this can be a potential option for you. This is because you wouldn’t need to fuss about shifting from one place to another. Therefore, you wouldn’t need to make any further investment as an upfront cost.


Call Center

Virtual PBX is the most suitable option for any business that has a call center. The virtual PBX would eventually contribute towards reducing the extra charges for calling. Moreover, it will be faster than the traditional PBX as well.


Remote employee

If you have remote employees for your business, you may often be concerned about their punctuality and professionalism. The virtual PBX will enable the people to have a consistent number that they can use to communicate with their clients no matter where they go.


Therefore, virtual PBX undoubtedly is better than traditional PBX for modern-day businesses. If you understand how to find one for your business, it can be helpful in the long run. Installation is easy as well, so any general technician will be able to do it for you.


What role does Virtual Switchboard play?

Over the years, gone is the concept of traditional boards which requires the person to operate it continuously. With the coming time, virtual switchboard has come to play an important role. Since flexibility and adaptation is a major aspect, it can eventually be solved with virtual switchboard.


Some of the prominent benefits of having a virtual switchboard include the following:


Reduced cost

A virtual switchboard is very much different from the traditional ones. These, however, can be efficient for lowering the entire cost. Traditional switchboards require to spend a lot of time and money on installation. This, however, isn’t valid for switchboard. You don’t need to be worried about monthly installments as well.


Better mobility

Virtual Switchboard offers complete mobility and geographic flexibility for employees working from remote locations. If your business keeps on changing locations, the entire thing can be eased with virtual switchboard for communication is unified. Although there won’t be any sense of physical office, a connection with the customer can always be developed.



You have the option to customize virtual switchboards. Since there are different functions in them you can choose one that suits your needs the best. Therefore, you may focus on different options such as call recording, automatic operator, sound, melodies and customer queue with more.


The modern-day businesses have begun to discard the traditional ones, and it is time that you pay proper attention to it. The modern virtual PBX can help to enhance the entire business. Therefore, you can choose it and offer the best to your business.