The internet has seen a massive development in the past few years. It is for this reason that so many things are brought in the attention. One of the most effective sectors is the call center sector aimed at providing the best service to the clients. Different parameters have helped in the development such as introduction of PBX and more.
Gone are the days when one needed to stuck in front of the phone from a particular office. The live operator used to handle the calls and connect them manually. This was however very tiresome for the people. If you check the images from older times, you would be surprised to see how different plugs and lines were connected to each other only for a better understanding. But were they really helpful? Well, the designed line was made for specific ports, and if the right port wasn’t selected, this led to severe mismatch.
The switchboard further caused severe problems which is why people are now discarding. The manual or traditional procedure required you to be connected to it throughout. This is not only time-consuming but extremely expensive as well.
The focus of businesses is shifting each day, and hence, the modern-day businesses are discarding the older procedures. Earlier there used to be multiple cellular lines confusing all. However, with the coming in of modern times, this confusion has been solved as well because of the introduction of Private branch exchange or PBX.
Unlike the traditional method of calling, PBX does not require any receptionist or live call operator. However, the receptionist may be available in certain cases to ensure that the call is transferred manually to the required department. But one eternal question that remains is virtual PBX better than the traditional one?
Is virtual PBX better than the traditional one?
Virtual PBX has played an important role in boosting businesses in today’s generation. Comparatively, your business can earn a lot more with virtual PBX than the general traditional PBX. There are several benefits of virtual PBX over the traditional ones.
If you have a virtual PBX incorporated in your system, you will have better control over the system. This is usually because you will have complete control over the phone lines and extensions.
Virtual PBX is mostly suited for businesses that operate in several locations. Therefore, if your business has no particular headquarters location or most of your employees are freelancers working from different locations, you can always get through with it. Apart from that, the PBX system would be the most suitable for your business if you have been traveling a lot due to business purposes. With the virtual PBX system everyone’s phone would be implemented under one system allowing everyone to stay connected.
Virtual PBX can ensure proper flexibility for your work for you will easily be able to add and remove extensions without getting involved in servicing PBX. This is, however, not possible with a traditional phone system. Small disturbances in the network can lead to your entire call being cancelled. However, this is not so with virtual PBX. The wires lead to the traditional system being complicated and eventually bigger problems.
The virtual PBX is an online system which will ensure that no call goes unanswered due to any disruptions. Therefore, you can be sure that all the questions and queries of the customers are easily solved. Most of the businesses in today’s generation have this virtual PBX system installed in their business. Moreover, they act as a backup to protect your system from any damage.
Compared to the traditional PBX methods, the virtual PBX is very affordable for different reasons. As per the estimation of expert analysts, the price of setting up virtual PBX is 70% less than the traditional PBX.
How is virtual PBX better than Traditional PBX?
Well, there are several reasons why you would want to choose a virtual PBX over the traditional ones. Some of the most prominent ones include the following:
Easy to install
Can be installed in different locations
The connection can be easily added and remove
Extensive features, better than traditional PBX
As long as you have an internet-based system in your business spot or from wherever you are working, you will be able to operate the system. This can, however, be a major boost to your system.
Who can use Virtual PBX?
Although anyone can use Virtual PBX, the system has been specifically designed to meet certain requirements of the customers. This usually includes the following:
Virtual PBX phone systems are the most suitable ones for startup businesses or the ones that need initial low upfront costs. With this system, you can easily move from one location to another and install the system properly for removing and adding is very easy.
If you have different locations meant for operating your business, this can be a potential option for you. This is because you wouldn’t need to fuss about shifting from one place to another. Therefore, you wouldn’t need to make any further investment as an upfront cost.
Virtual PBX is the most suitable option for any business that has a call center. The virtual PBX would eventually contribute towards reducing the extra charges for calling. Moreover, it will be faster than the traditional PBX as well.
If you have remote employees for your business, you may often be concerned about their punctuality and professionalism. The virtual PBX will enable the people to have a consistent number that they can use to communicate with their clients no matter where they go.
Therefore, virtual PBX undoubtedly is better than traditional PBX for modern-day businesses. If you understand how to find one for your business, it can be helpful in the long run. Installation is easy as well, so any general technician will be able to do it for you.
What role does Virtual Switchboard play?
Over the years, gone is the concept of traditional boards which requires the person to operate it continuously. With the coming time, virtual switchboard has come to play an important role. Since flexibility and adaptation is a major aspect, it can eventually be solved with virtual switchboard.
Some of the prominent benefits of having a virtual switchboard include the following:
A virtual switchboard is very much different from the traditional ones. These, however, can be efficient for lowering the entire cost. Traditional switchboards require to spend a lot of time and money on installation. This, however, isn’t valid for switchboard. You don’t need to be worried about monthly installments as well.
Virtual Switchboard offers complete mobility and geographic flexibility for employees working from remote locations. If your business keeps on changing locations, the entire thing can be eased with virtual switchboard for communication is unified. Although there won’t be any sense of physical office, a connection with the customer can always be developed.
You have the option to customize virtual switchboards. Since there are different functions in them you can choose one that suits your needs the best. Therefore, you may focus on different options such as call recording, automatic operator, sound, melodies and customer queue with more.
The modern-day businesses have begun to discard the traditional ones, and it is time that you pay proper attention to it. The modern virtual PBX can help to enhance the entire business. Therefore, you can choose it and offer the best to your business.