The automated phone survey can be programmed to accept touchphone responses or can simply record each question response for later transcription and analysis.
Automated phone surveying systems can contact potential survey respondents and play an introductory message. The respondent is then given the option to take this survey, leave a voice message, hear additional information, talk with one of your representatives or simply decline to participate in the phone survey.
Using this advanced technology, Neotel provides phone survey applications integrating interactive voice response (IVR software).
Neotel has developed call processing and computer software technology since 2001, particularly for the telecommunications industry.
Contact centre post-call survey
Direct customer feedback reveals what’s really on their mind and allows contact centres to take appropriate action to ensure their customer engagement management strategy is optimized to meet customer needs.
What better way is there to truly understand what your customers care about than simply asking them?